Privacy Statement

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HELIOS Software GmbH takes the protection of your data very seriously.

We are committed to protecting the privacy of all persons who make use of our offer and to treating their personal data confidentially. The basis for this are the respectively valid legal regulations.

Personal Information

The use of our website is generally possible without providing personal data. As far as on our pages personal data are collected (e.g. name, address or e-mail addresses), this is, as far as possible, always on a voluntary basis. If necessary, this data may be passed on to our branches or sales partners.

Contact Form

If you send us enquiries using the contact form on the HELIOS website, your details from the enquiry form, including the contact details you provide there, will be stored for the purpose of processing the enquiry and in the event of follow-up questions with us and passed on to our branches or sales partners.

Data from Mailings

If you subscribe to the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data will not be collected. We use this data to send the requested information.

You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time by sending us a message at the address given in the legal notice.

Right to Information, Deletion, Blocking

At all times, you have the right to free information about your stored personal data, their origin and recipients and the purpose of data processing as well as a right to correction, blocking or deletion of these data. You can contact us at any time at the address given in the legal notice if you have any further questions on the subject of personal data.

Cookies

Some of the Internet pages use so-called “cookies”. Cookies do not cause any damage to your computer and do not contain any viruses. Cookies serve to make our website more user-friendly and effective. Cookies are small blocks of information that are stored in the browser.
Cookies enable us to restore the settings you have made (e.g. the browser language used) on your next visit. You can configure your browser that you are informed about the setting of cookies and only allow cookies in individual cases.

Server Log Files

Our servers automatically collect and store information in so-called server log files, which are automatically transmitted to us. As a rule, these are:

  • Called web page with date/time
  • IP address of the accessing computer
  • Browser information
  • Incoming E-mails (e.g. support enquiries)
  • Address and licensing informationen (for licensees who have access)

A visit to our website cannot be assigned to specific persons. These data are not combined with other data sources. We reserve the right to check these data subsequently if we become aware of concrete indications of an illegal use.

Objection to Advertising E-Mails

We herewith object to the use of contact data published within the scope of the imprint obligation to send unsolicited advertising and information material. HELIOS Software GmbH expressly reserves the right to take legal action in the event that unsolicited advertising information, such as spam e-mails, is sent.

Addition to the Privacy Statement for mobile iOS and Android apps

What data is collected and stored?
Mobile apps that communicate with a server need the access data, which are stored in the app.

All data collected in the app will be transferred to the server. The data security of the server is subject to the operator (usually the customer's own server). In the case of server operation by HELIOS, data security and data protection are guaranteed.

The stored data in detail:

  • Server access data as well as settings, no further personal data
  • Device-specific information such as device name and version (without advertising ID), as well as IDs for sending push messages
  • The authorization data and the user data are transmitted encrypted, provided that the server operator has activated SSL encryption

Use of Google and Apple services
IDs are generated for the push service in order to address your device.
Details on this can be viewed at the providers:

https://firebase.google.com/support/privacy/
https://policies.google.com/privacy
https://www.apple.com/legal/privacy/

When deleting connection data or the app, these IDs are deleted.

Communication with third parties
The app does not pass on any data to third parties (no tracking, no advertising).

Deletion of data
The data stored in the app can be deleted at any time by deleting the server connection or by uninstalling the app.
For the data stored on the server we refer to the respective operators and their data protection declarations.

Right to information and deletion of your data
For the data stored on the server we refer to the respective operators and their data protection declarations.

Contact Person for Privacy Issues

Helmut Tschemernjak
HELIOS Software GmbH
Steinriede 3
D-30827 Garbsen
Tel: +49 (0) 5131 70932-0

General: 16 April 2018 (Updated: 9 November 2018)
Supplement for iOS/Android apps: 4 October 2018